Frequently Asked Questions

What types of products do you offer? 

We offer a variety of cabinet lines to suit every budget:

• Builder-Grade Cabinets
  Durable, prefabricated units in classic colors, sizes, and finishes—ideal for a moderate budget. Our builder grade lines include HCI, Cabinet Wright, and Katana by Canyon Creek.
   
• Semi-Custom Cabinets
  A wider color palette to choose from, adjustable dimensions, and premium hardware—personalized details without the full custom price. We combine custom and builder-grade elements for added flexibility. Canyon Creek offers a variety of cabinet lines and is a popular semi-custom option.
   
• Fully Custom Cabinets
  Unlimited design freedom crafted to your exact specifications. Our professional cabinet makers at JEM Cabinet & Millwork Company can build any cabinet in any size and finish you desire. Canyon Creek also offers fully custom options.

We also offer a selection of countertops, sinks, hardware, accessories and more.

Click here to view a list of products and services we offer. 

Why do we ask for your budget upfront?

Knowing your “ideal spend” helps us:

• Deliver Faster, More Accurate Estimates
  We have options for every budget.  When we know your budget upfront we can avoid guessing whether you prefer cost-saving or premium components.

• Tailor Recommendations
  We focus on cabinet lines, materials, styles, and customization levels within your price range.

• Find Cost-Saving Options
  If your initial plan exceeds your target, we’ll suggest cost-saving alternatives.

• Suggest Premium Upgrades
  If your initial plan comes in under your target budget, we’ll identify opportunities to elevate quality—such as upgraded hardware, higher-grade materials, or additional custom details.

What is included in the free estimate?

Your complimentary estimate includes:

• A detailed scope of work outlining all project components.
   
• A preliminary cost estimate for building and/or installing your project.
   
• A home/site visit from our team to take measurements and assess your space.
   
• A one-hour consultation at our Loveland showroom, where we’ll discuss your project vision, review design concepts, and go over the budget. We’ll also answer any questions you may have about your project or our process.

When are payments due?

We will start the process with a free estimate and design consultation.  The first payment is due after the initial design consultation. You may pay in full after the design is finalized or choose progress payments. Please note the final price may vary from the preliminary  estimate if changes occur during the design process.

If you opt for progress payments, installments are due as follows:

• 10% of the estimated project cost—is required after the design consultation to continue with your project. This deposit is applied toward your balance. 

• 40% of actual project cost due after design finalization, before materials are ordered.
   
• 25% due after the cabinets are built, before installation.
   
• 25% due upon substantial completion.

What are your hours? Can I walk in, or do I need an appointment?

Our showroom is open Monday through Friday from 10:00 am to 4:00 pm. You’re welcome to walk in during regular hours, or call or email us to schedule an appointment. If you need to visit outside of those hours, please email info@jemcabinets.com.

How long is your lead time?

Lead time typically ranges from 4 to 8 weeks from the time we receive your deposit to substantial project completion.

Do you offer a warranty? What is covered under your warranty?

Yes. Our workmanship is 100% guaranteed and covered by a one-year warranty. Additionally, all cabinets and products include the manufacturer’s warranty, ensuring they are free of defects. If JEM both supplies and installs your product, we will return to address and fix any product warranty issue—workmanship or product defect—at no additional cost. If JEM supplies materials only, we will facilitate the warranty process, order replacement parts, and have them shipped directly to you.

Do you offer design services?

Yes. As a design-build firm, our team of professional designers will collaborate with you from the preliminary estimate through final 3D renderings. 

Does JEM offer installation services?

Yes, we offer installation services.

Can I buy cabinets from JEM and install them myself or use my own installer?

Yes—you may buy just the cabinets. However, we strongly recommend using an experienced, professional cabinet installer to ensure proper installation, protect your warranty, and achieve the best possible results.

Click here to learn more about our process and what to expect when working with us.